{"id":183,"date":"2019-04-02T03:50:23","date_gmt":"2019-04-02T03:50:23","guid":{"rendered":"https:\/\/tintuc6.maugiaodien.com\/?p=183"},"modified":"2019-04-02T03:51:29","modified_gmt":"2019-04-02T03:51:29","slug":"quy-trinh-ban-hang-cho-cua-hang-offline-chi-tiet-nhat","status":"publish","type":"post","link":"https:\/\/khogiaodienmau.net\/blog01\/quy-trinh-ban-hang-cho-cua-hang-offline-chi-tiet-nhat\/","title":{"rendered":"Quy tr\u00ecnh b\u00e1n h\u00e0ng cho c\u1eeda h\u00e0ng Offline chi ti\u1ebft nh\u1ea5t"},"content":{"rendered":"<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 quy tr\u00ecnh b\u00e1n h\u00e0ng d\u00e0nh cho c\u00e1c c\u1ee7a h\u00e0ng Offline khi m\u1edf m\u1edbi c\u0169ng nh\u01b0 v\u1eadn h\u00e0nh. Khi l\u00e0m theo quy tr\u00ecnh n\u00e0y c\u00e1c b\u1ea1n s\u1ebd c\u00f3 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean m\u1eabu m\u1ef1c, \u0111\u1ed3ng th\u1eddi cho kh\u00e1ch h\u00e0ng th\u1ea5y t\u00e1c phong c\u0169ng nh\u01b0 quy tr\u00ecnh l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p c\u1ee7a c\u1eeda h\u00e0ng b\u00ean m\u00ecnh, gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ebft ki\u1ec7m nhi\u1ec1u chi ph\u00ed. C\u00f9ng\u00a0<a href=\"http:\/\/denhatdoc.com\/\">\u0110\u1ec7 Nh\u1ea5t \u0110\u1ed9c<\/a>\u00a0ph\u00e1m ph\u00e1 quy tr\u00ecnh n\u00e0y nh\u00e9.<\/p>\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">M\u1ee5c l\u1ee5c<\/p><ul class=\"toc_list\"><li><a href=\"#1_An_tuong_ban_dau\"><span class=\"toc_number toc_depth_1\">1<\/span> 1. \u1ea4n t\u01b0\u1ee3ng ban \u0111\u1ea7u<\/a><ul><li><a href=\"#11_An_tuong_ve_trung_bay_hang_hoa_ve_sinh_cua_hang\"><span class=\"toc_number toc_depth_2\">1.1<\/span> 1.1. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 tr\u01b0ng b\u00e0y h\u00e0ng h\u00f3a, v\u1ec7 sinh c\u1eeda h\u00e0ng<\/a><\/li><li><a href=\"#12_An_tuong_ve_hinh_anh_poster_pop_am_thanh_anh_sang\"><span class=\"toc_number toc_depth_2\">1.2<\/span> 1.2. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 h\u00ecnh \u1ea3nh, poster, pop, \u00e2m thanh, \u00e1nh s\u00e1ng<\/a><\/li><li><a href=\"#13_An_tuong_ve_hinh_thuc_thai_do_phuc_vu_cua_nhan_vien\"><span class=\"toc_number toc_depth_2\">1.3<\/span> 1.3. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 h\u00ecnh th\u1ee9c, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean<\/a><\/li><\/ul><\/li><li><a href=\"#2_Giao_tiep_khach_hang\"><span class=\"toc_number toc_depth_1\">2<\/span> 2. Giao ti\u1ebfp kh\u00e1ch h\u00e0ng<\/a><ul><li><a href=\"#21_Nguyen_tac_trao_doi_thong_tin_voi_khach_hang\"><span class=\"toc_number toc_depth_2\">2.1<\/span> 2.1 Nguy\u00ean t\u1eafc trao \u0111\u1ed5i th\u00f4ng tin v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#22_Tao_su_tin_tuong_doi_voi_khach_hang\"><span class=\"toc_number toc_depth_2\">2.2<\/span> 2.2 T\u1ea1o s\u1ef1 tin t\u01b0\u1edfng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#23_Tao_cam_giac_thoai_mai_cho_khach_hang\"><span class=\"toc_number toc_depth_2\">2.3<\/span> 2.3 T\u1ea1o c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng<\/a><ul><li><a href=\"#231Tuong_tac_voi_khach_hang\"><span class=\"toc_number toc_depth_3\">2.3.1<\/span> 2.3.1\u00a0T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#232_Tu_the_co_ban_khi_giao_tiep_voi_khach_hang\"><span class=\"toc_number toc_depth_3\">2.3.2<\/span> 2.3.2 T\u01b0 th\u1ebf c\u01a1 b\u1ea3n khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/li><li><a href=\"#3_Am_hieu_nhu_cau\"><span class=\"toc_number toc_depth_1\">3<\/span> 3. Am hi\u1ec3u nhu c\u1ea7u<\/a><\/li><li><a href=\"#4_Thuyet_phuc_khach_hang\"><span class=\"toc_number toc_depth_1\">4<\/span> 4. Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/a><ul><li><a href=\"#41_Gioi_thieu_loi_ich_san_pham_mang_lai_cho_khach_hang\"><span class=\"toc_number toc_depth_2\">4.1<\/span> 4.1 Gi\u1edbi thi\u1ec7u l\u1ee3i \u00edch s\u1ea3n ph\u1ea9m mang l\u1ea1i cho kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#42_Gioi_thieu_cac_tinh_nang_noi_troi_de_lam_noi_bat_1_san_pham_va_lam_mo_di_1_san_pham_khac\"><span class=\"toc_number toc_depth_2\">4.2<\/span> 4.2 Gi\u1edbi thi\u1ec7u c\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i \u0111\u1ec3 l\u00e0m n\u1ed5i b\u1eadt 1 s\u1ea3n ph\u1ea9m v\u00e0 l\u00e0m m\u1edd \u0111i 1 s\u1ea3n ph\u1ea9m kh\u00e1c<\/a><\/li><\/ul><\/li><li><a href=\"#5_Ho_tro_khach_hang_thu_san_pham\"><span class=\"toc_number toc_depth_1\">5<\/span> 5. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u1eed s\u1ea3n ph\u1ea9m<\/a><\/li><li><a href=\"#6_Mo_rong_toi_da_co_hoi_ban_hang\"><span class=\"toc_number toc_depth_1\">6<\/span> 6. M\u1edf r\u1ed9ng t\u1ed1i \u0111a c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng<\/a><ul><li><a href=\"#61_Gioi_thieu_them_nhieu_san_pham_nhieu_lua_chon_dua_tren_nhu_cau_da_co_cua_khach_hang\"><span class=\"toc_number toc_depth_2\">6.1<\/span> 6.1 Gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u s\u1ea3n ph\u1ea9m, nhi\u1ec1u l\u1ef1a ch\u1ecdn d\u1ef1a tr\u00ean nhu c\u1ea7u \u0111\u00e3 c\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#62_Gioi_thieu_san_pham_thuoc_dong_cao_cap_mang_lai_them_1_so_tinh_nang_va_phu_hop_voi_khach_hang\"><span class=\"toc_number toc_depth_2\">6.2<\/span> 6.2 Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m thu\u1ed9c d\u00f2ng cao c\u1ea5p mang l\u1ea1i th\u00eam 1 s\u1ed1 t\u00ednh n\u0103ng v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/li><li><a href=\"#63_Gioi_thieu_san_pham_thay_the_cho_khach_hang_khi_san_pham_ban_dau_khach_lua_chon_da_het_hang\"><span class=\"toc_number toc_depth_2\">6.3<\/span> 6.3 Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m thay th\u1ebf cho kh\u00e1ch h\u00e0ng khi s\u1ea3n ph\u1ea9m ban \u0111\u1ea7u kh\u00e1ch l\u1ef1a ch\u1ecdn \u0111\u00e3 h\u1ebft h\u00e0ng<\/a><\/li><\/ul><\/li><li><a href=\"#7_Ket_thuc_ban_hang\"><span class=\"toc_number toc_depth_1\">7<\/span> 7. K\u1ebft th\u00fac b\u00e1n h\u00e0ng<\/a><ul><li><a href=\"#71_Truoc_khi_ket_thuc_ban_hang\"><span class=\"toc_number toc_depth_2\">7.1<\/span> 7.1 Tr\u01b0\u1edbc khi k\u1ebft th\u00fac b\u00e1n h\u00e0ng<\/a><\/li><li><a href=\"#72_Ket_thuc_ban_hang_bang_cau_hoi_khong_phai_bang_cau_khang_dinh\"><span class=\"toc_number toc_depth_2\">7.2<\/span> 7.2 K\u1ebft th\u00fac b\u00e1n h\u00e0ng b\u1eb1ng c\u00e2u h\u1ecfi, kh\u00f4ng ph\u1ea3i b\u1eb1ng c\u00e2u kh\u1eb3ng \u0111\u1ecbnh<\/a><\/li><li><a href=\"#73_Dua_khach_hang_den_quay_thanh_toan_cam_on_va_moi_khach_quay_lai_lan_sau\"><span class=\"toc_number toc_depth_2\">7.3<\/span> 7.3 \u0110\u01b0a kh\u00e1ch h\u00e0ng \u0111\u1ebfn qu\u1ea7y thanh to\u00e1n, c\u1ea3m \u01a1n v\u00e0 m\u1eddi kh\u00e1ch quay l\u1ea1i l\u1ea7n sau<\/a><\/li><li><a href=\"#74_Xu_ly_cac_tinh_huong_khi_khach_hang_tu_choi\"><span class=\"toc_number toc_depth_2\">7.4<\/span> 7.4 X\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i<\/a><\/li><li><a href=\"#75_Tim_giai_phap\"><span class=\"toc_number toc_depth_2\">7.5<\/span> 7.5 T\u00ecm gi\u1ea3i ph\u00e1p<\/a><\/li><li><a href=\"#76_Luu_y\"><span class=\"toc_number toc_depth_2\">7.6<\/span> 7.6 L\u01b0u \u00fd :<\/a><\/li><\/ul><\/li><li><a href=\"#8_An_tuong_sau_cuoi\"><span class=\"toc_number toc_depth_1\">8<\/span> 8. \u1ea4n t\u01b0\u1ee3ng sau cu\u1ed1i<\/a><ul><li><a href=\"#81_An_tuong_doi_voi_nhan_vien_thu_ngan\"><span class=\"toc_number toc_depth_2\">8.1<\/span> 8.1 \u1ea4n t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean thu ng\u00e2n<\/a><\/li><li><a href=\"#82_An_tuong_doi_voi_nhan_vien_ban_hang\"><span class=\"toc_number toc_depth_2\">8.2<\/span> 8.2 \u1ea4n t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h2><span id=\"1_An_tuong_ban_dau\"><span id=\"1-an-tuong-ban-dau\">1. \u1ea4n t\u01b0\u1ee3ng ban \u0111\u1ea7u<\/span><\/span><\/h2>\n<h3><span id=\"11_An_tuong_ve_trung_bay_hang_hoa_ve_sinh_cua_hang\"><span id=\"11-an-tuong-ve-trung-bay-hang-hoa-ve-sinh-cua-hang\">1.1. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 tr\u01b0ng b\u00e0y h\u00e0ng h\u00f3a, v\u1ec7 sinh c\u1eeda h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>H\u00e0ng h\u00f3a tr\u01b0ng b\u00e0y ph\u1ea3i \u0111a d\u1ea1ng v\u1ec1 ch\u1ee7ng lo\u1ea1i, m\u00e0u s\u1eafc, size c\u1ee1. Qu\u1ea7n \u00e1o, gi\u00e0y d\u00e9p kh\u00f4ng \u0111\u01b0\u1ee3c d\u00ednh b\u1ee5i b\u1ea9n, tr\u01b0ng b\u00e0y ng\u0103n n\u1eafp.<\/li>\n<li>C\u00e1ch tr\u01b0ng b\u00e0y ph\u1ea3i c\u00f3 b\u1ed1 c\u1ee5c r\u00f5 r\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng l\u1ef1a ch\u1ecdn theo m\u1ee5c \u0111\u00edch, kh\u01a1i g\u1ee3i y\u00eau c\u1ea7u.<\/li>\n<li>C\u1eeda h\u00e0ng ph\u1ea3i v\u1ec7 sinh s\u1ea1ch s\u1ebd t\u1eeb c\u1eeda k\u00ednh, s\u00e0n nh\u00e0, gi\u00e1 k\u1ec7, b\u00e0n qu\u1ea7y, b\u00e0n tr\u01b0ng b\u00e0y.Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec3 c\u00e1c v\u1eadt d\u1ee5ng c\u00e1 nh\u00e2n \u1edf b\u00e0n qu\u1ea7y, ph\u00f2ng th\u1eed \u0111\u1ed3 v\u00e0 khu v\u1ef1c b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>V\u1ec7 sinh c\u1eeda h\u00e0ng<\/strong><\/p>\n<ul>\n<li><strong>B\u01b0\u1edbc 1 :<\/strong>\u00a0Qu\u00e9t n\u1ec1n nh\u00e0 t\u1eeb trong ra ngo\u00e0i.<\/li>\n<li><strong>B\u01b0\u1edbc 2 :<\/strong>\u00a0Lau ch\u00f9i c\u1eeda k\u00ednh, gi\u00e1 k\u1ec7, b\u00e0n tr\u01b0ng b\u00e0y, canh\u2026<\/li>\n<li><strong>B\u01b0\u1edbc 3 :<\/strong>\u00a0D\u00f9ng ch\u1ed5i ph\u1ea5t tr\u1ea7n \u0111\u1ec3 ph\u1ee7i b\u1ee5i b\u00e1m tr\u00ean qu\u1ea7n \u00e1o, gi\u00e0y d\u00e9p.<\/li>\n<li><strong>B\u01b0\u1edbc 4 :<\/strong>\u00a0Lau n\u1ec1n nh\u00e0 b\u1eb1ng n\u01b0\u1edbc s\u1ea1ch sau \u0111\u00f3 lau l\u1ea1i 1 l\u01b0\u1ee3t b\u1eb1ng n\u01b0\u1edbc lau nh\u00e0, b\u1eadt qu\u1ea1t ho\u1eb7c \u0111i\u1ec1u h\u00f2a \u0111\u1ec3 s\u00e0n nh\u00e0 nhanh kh\u00f4.<\/li>\n<\/ul>\n<p>C\u00f4ng t\u00e1c v\u1ec7 sinh c\u1eeda h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c tri\u1ec3n khai th\u01b0\u1eddng xuy\u00ean v\u00e0 \u00edt nh\u1ea5t 2 l\u1ea7n trong 1 ng\u00e0y v\u00e0o bu\u1ed5i s\u00e1ng khi m\u1edf c\u1eeda h\u00e0ng v\u00e0 l\u00fac giao ca do nh\u00e2n vi\u00ean ca sau ti\u1ebfp nh\u1eadn ho\u1eb7c trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u00f4ng kh\u00e1ch , h\u00e0ng h\u00f3a nh\u1eadp v\u1ec1 ph\u1ea3i qu\u00e9t l\u1ea1i s\u00e0n nh\u00e0 sau khi h\u1ebft kh\u00e1ch ho\u1eb7c ho\u00e0n thi\u1ec7n c\u00f4ng vi\u1ec7c \u0111\u1ed1i v\u1edbi b\u01b0\u1edbc 1,2 v\u00e0 3 (ho\u1eb7c b\u01b0\u1edbc 4 n\u1ebfu c\u1ea7n).<\/p>\n<h3><span id=\"12_An_tuong_ve_hinh_anh_poster_pop_am_thanh_anh_sang\"><span id=\"12-an-tuong-ve-hinh-anh-poster-pop-am-thanh-anh-sang\">1.2. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 h\u00ecnh \u1ea3nh, poster, pop, \u00e2m thanh, \u00e1nh s\u00e1ng<\/span><\/span><\/h3>\n<ul>\n<li>V\u1edbi c\u00e1c h\u00ecnh \u1ea3nh POP ph\u1ea3i \u0111\u01b0\u1ee3c v\u1ec7 sinh s\u1ea1ch s\u1ebd, kh\u00f4ng \u0111\u01b0\u1ee3c bong tr\u00f3c\u2026<\/li>\n<li>Nh\u1ea1c \u0111\u01b0\u1ee3c m\u1edf mang ti\u1ebft t\u1ea5u vui t\u01b0\u01a1i, nhanh, kh\u00f4ng \u0111\u01b0\u1ee3c m\u1edf nh\u1ea1c r\u00ean r\u1ec9, s\u1ea7u n\u00e3o, nh\u1ea1c s\u1ebfn, nh\u1ea1c v\u00e0ng\u2026 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00e2m l\u00fd b\u00e1n h\u00e0ng c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng nh\u01b0 m\u1ea5t \u0111i s\u1ef1 h\u00e0o h\u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng d\u00f2ng th\u1eddi trang cao c\u1ea5p ho\u1eb7c chuy\u00ean c\u00f4ng s\u1edf c\u00f3 th\u1ec3 m\u1edf nh\u1eefng b\u1ea3n nh\u1ea1c nh\u1eb9 nh\u00e0ng, t\u00ecnh ca ti\u1ebfng Anh\u2026 ( khuy\u1ebfn kh\u00edch n\u00ean m\u1edf nh\u1eefng nh\u1ea1c n\u01b0\u1edbc ngo\u00e0i nh\u01b0 Anh, M\u1ef9\u2026 ho\u1eb7c m\u1edf nh\u1ea1c \u0111\u01b0\u1ee3c c\u00e0i s\u1eb5n y\u00eau c\u1ea7u th\u1ec3 hi\u1ec7n tinh th\u1ea7n theo ch\u1ee7 \u0111\u00edch c\u1ee7a ch\u1ee7 c\u1eeda h\u00e0ng )<\/li>\n<li>\u00c1nh s\u00e1ng h\u00e0i h\u00f2a v\u00e0 ph\u1ea3i \u0111\u1ee7 c\u01b0\u1eddng \u0111\u1ed9 chi\u1ebfu s\u00e1ng s\u1ea3n ph\u1ea9m, ph\u1ed1i h\u1ee3p c\u00e1c \u0111\u00e8n v\u1edbi nhau t\u1ea1o n\u00ean hi\u1ec7u \u1ee9ng nh\u1ea5n m\u1ea1nh s\u1ea3n ph\u1ea9m.<\/li>\n<\/ul>\n<h3><span id=\"13_An_tuong_ve_hinh_thuc_thai_do_phuc_vu_cua_nhan_vien\"><span id=\"13-an-tuong-ve-hinh-thuc-thai-do-phuc-vu-cua-nhan-vien\">1.3. \u1ea4n t\u01b0\u1ee3ng v\u1ec1 h\u00ecnh th\u1ee9c, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/span><\/h3>\n<ul>\n<li>Th\u00e1i \u0111\u1ed9 ni\u1ec1m n\u1edf,ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng v\u00e0 t\u00e1c phong chuy\u00ean nghi\u1ec7p<\/li>\n<li>Khi nh\u00ecn th\u1ea5y kh\u00e1ch h\u00e0ng v\u00e0o c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean ph\u1ea3i nhanh nh\u1eb9n m\u1edf c\u1eeda ch\u00e0o kh\u00e1ch v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch \u0111\u1ec3 xe ho\u1eb7c b\u1ea3o qu\u1ea3n t\u00e0i s\u1ea3n( n\u1ebfu c\u00f3)<\/li>\n<li>\u1ea4n t\u01b0\u1ee3ng n\u00e0y quan tr\u1ecdng \u1edf 10 gi\u00e2y \u0111\u1ea7u ti\u00ean khi kh\u00e1ch h\u00e0ng b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng, c\u01b0\u1eddi t\u01b0\u01a1i tho\u1ea3i m\u00e1i v\u00e0 ch\u00e0o kh\u00e1ch.<\/li>\n<\/ul>\n<blockquote><p><strong>V\u00ed D\u1ee5 :<\/strong><br \/>\n\u2013 Em ch\u00e0o anh\/ch\u1ecb, m\u1eddi anh ch\u1ecb v\u00e0o tham quan c\u1eeda h\u00e0ng!<br \/>\n\u2013 Th\u1ebf gi\u1edbi h\u00e0ng hi\u1ec7u xin ch\u00e0o !<br \/>\n\u2013 Em ch\u00e0o anh\/ch\u1ecb, em c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho anh\/ ch\u1ecb?<\/p><\/blockquote>\n<ul>\n<li>\u0110\u1ed3ng ph\u1ee5c g\u1ecdn g\u00e0ng, s\u1ea1ch s\u1ebd, h\u00ecnh th\u1ee9c \u01b0a nh\u00ecn<\/li>\n<\/ul>\n<p><strong>Y\u00eau c\u1ea7u chung:<\/strong><\/p>\n<ul>\n<li>Nh\u00e2n vi\u00ean ph\u1ea3i \u0111eo th\u1ebb, m\u1eb7c \u0111\u1ed3ng ph\u1ee5c do c\u1eeda h\u00e0ng c\u1ea5p theo quy \u0111\u1ecbnh.<\/li>\n<li>\u0110\u1ed3ng ph\u1ee5c ch\u1ec9nh chu, \u0111\u1ea7u t\u00f3c g\u1ecdn g\u00e0ng, nh\u00e2n vi\u00ean n\u1eef c\u00f3 th\u1ec3 trang \u0111i\u1ec3m nh\u1eb9 nh\u00e0ng \u0111\u1ec3 n\u00e2ng cao h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p.<\/li>\n<li>Gi\u1ecdng n\u00f3i nh\u1eb9 nh\u00e0ng, l\u00ean gi\u1ecdng, xu\u1ed1ng gi\u1ecdng \u0111\u00fang l\u00fac, kh\u00f4ng v\u1ed3 v\u1eadp, c\u01b0\u1eddi \u0111\u00f9a v\u1edbi nhau trong khi \u0111ang c\u00f3 kh\u00e1ch t\u1ea1i c\u1eeda h\u00e0ng.<\/li>\n<\/ul>\n<h2><span id=\"2_Giao_tiep_khach_hang\"><span id=\"2-giao-tiep-khach-hang\">2. Giao ti\u1ebfp kh\u00e1ch h\u00e0ng<\/span><\/span><\/h2>\n<h3><span id=\"21_Nguyen_tac_trao_doi_thong_tin_voi_khach_hang\"><span id=\"21-nguyen-tac-trao-doi-thong-tin-voi-khach-hang\">2.1 Nguy\u00ean t\u1eafc trao \u0111\u1ed5i th\u00f4ng tin v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li><strong>R\u00f5 r\u00e0ng :<\/strong>\u00a0Nh\u00e2n vi\u00ean ph\u1ea3i n\u1eafm ch\u1eafc v\u00e0 \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, ch\u01b0\u01a1ng tr\u00ecnh b\u00e1n h\u00e0ng, h\u1eadu m\u00e3i\u2026<\/li>\n<li><strong>Trung th\u1ef1c :<\/strong>\u00a0N\u00f3i \u0111\u00fang, n\u00f3i \u0111\u1ee7 th\u00f4ng tin.<\/li>\n<li><strong>Kh\u00f4ng l\u1ea1c \u0111\u1ec1 :<\/strong>\u00a0Ph\u1ea3i n\u00f3i t\u1eadp trung, xoay quanh v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u1ecfi, kh\u00e1ch quan t\u00e2m<\/li>\n<\/ul>\n<h3><span id=\"22_Tao_su_tin_tuong_doi_voi_khach_hang\"><span id=\"22-tao-su-tin-tuong-doi-voi-khach-hang\">2.2 T\u1ea1o s\u1ef1 tin t\u01b0\u1edfng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>N\u1eafm b\u1eaft \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 s\u1ea3n ph\u1ea9m, th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin cho kh\u00e1ch h\u00e0ng<\/li>\n<li>Th\u1ec3 hi\u1ec7n s\u1ef1 am hi\u1ec3u, ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m \u0111\u1ec3 kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m, x\u00f3a b\u1ecf t\u00e2m l\u00fd ph\u00f2ng v\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/li>\n<li>Nh\u00e2n vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p sai v\u1ec1 th\u00f4ng tin gi\u00e1 c\u1ea3, ch\u1ea5t li\u1ec7u, xu\u1ea5t x\u1ee9 m\u00e0 ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7, \u0111\u00fang \u0111\u1eafn v\u00e0 k\u1ecbp th\u1eddi \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u1eafm r\u00f5 v\u00e0 tin t\u01b0\u1edfng<\/li>\n<li>Nghi\u00eam c\u1ea5m \u0103n u\u1ed1ng, n\u1ea5u n\u01b0\u1edbng t\u1ea1i khu v\u1ef1c b\u00e0n qu\u1ea7y ho\u1eb7c trong khu v\u1ef1c b\u00e1n h\u00e0ng, g\u00e2y n\u00ean m\u00f9i kh\u00f3 ch\u1ecbu khi b\u01b0\u1edbc ch\u00e2n v\u00e0o c\u1eeda h\u00e0ng c\u0169ng nh\u01b0 \u00e1m m\u00f9i l\u00ean s\u1ea3n ph\u1ea9m<\/li>\n<li>Tr\u00e1nh n\u00f3i nhi\u1ec1u, kh\u00f4ng l\u1eafng nghe \u0111\u1ea7y \u0111\u1ee7 \u00fd ki\u1ebfn, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Kh\u00f4ng \u0111\u01b0\u1ee3c tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng, n\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a c\u00f3 th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 c\u1ea7n nh\u1eb9 nh\u00e0ng gi\u1ea3i th\u00edch \u0111\u1ec3 kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 h\u01a1n<\/li>\n<li>Kh\u00f4ng \u0111\u01b0\u1ee3c n\u00f3i x\u1ea5u \u0111\u1ed1i th\u1ee7, ph\u00e0n n\u00e0n v\u1ec1 qu\u1ea3n l\u00fd hay \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c kh\u00e1ch h\u00e0ng kh\u00e1c khi c\u1eeda h\u00e0ng \u0111ang c\u00f3 kh\u00e1ch h\u00e0ng<\/li>\n<li>Kh\u00f4ng nghe \u0111i\u1ec7n tho\u1ea1i trong th\u1eddi gian ti\u1ebfp kh\u00e1ch, tr\u00e1nh l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng, \u0111i\u1ec7n tho\u1ea1i n\u00ean t\u1eaft chu\u00f4ng \u0111\u1ec3 rung trong th\u1eddi gian l\u00e0m vi\u1ec7c. Khi cu\u1ed9c g\u1ecdi qu\u00e1 10 gi\u00e2y ho\u1eb7c nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p c\u1ea7n nghe \u0111i\u1ec7n, nh\u00e2n vi\u00ean c\u1ea7n ra khu v\u1ef1c kh\u00e1c n\u00f3i chuy\u1ec7n nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o ph\u1ea3i c\u00f3 nh\u00e2n vi\u00ean kh\u00e1c thay v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ho\u1eb7c k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi v\u00e0 li\u00ean l\u1ea1c sau khi \u0111\u00e3 ho\u00e0n th\u00e0nh xong vi\u1ec7c b\u00e1n h\u00e0ng<\/li>\n<\/ul>\n<h3><span id=\"23_Tao_cam_giac_thoai_mai_cho_khach_hang\"><span id=\"23-tao-cam-giac-thoai-mai-cho-khach-hang\">2.3 T\u1ea1o c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>Kh\u00f4ng \u0111eo b\u00e1m kh\u00e1ch h\u00e0ng. Lu\u00f4n gi\u1eef kho\u1ea3ng c\u00e1ch t\u1eeb 1-1,5 m v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ea5y tho\u1ea3i m\u00e1i<\/li>\n<li>S\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 cung c\u1ea5p th\u00f4ng tin cho kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 khi n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea7n<\/li>\n<\/ul>\n<h4><span id=\"231Tuong_tac_voi_khach_hang\"><span id=\"231-tuong-tac-voi-khach-hang\">2.3.1\u00a0<strong>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/span><\/span><\/h4>\n<ul>\n<li>Th\u1ec3 hi\u1ec7n n\u00e9t m\u1eb7t quan t\u00e2m, t\u1eadp trung, trao \u0111\u1ed5i c\u1edfi m\u1edf v\u00e0 d\u00f9ng t\u1eeb ng\u1eef d\u1ec5 hi\u1ec3u v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li>M\u1eddi\/ h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng ra khu v\u1ef1c ri\u00eang \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i trong khu v\u1ef1c b\u00e1n h\u00e0ng g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c c\u0169ng nh\u01b0 m\u1ea5t \u0111i h\u00ecnh \u1ea3nh c\u1ee7a c\u1eeda h\u00e0ng<\/li>\n<li>Nghi\u00eam c\u1ea5m c\u01b0\u1eddi c\u1ee3t trong khi kh\u00e1ch h\u00e0ng \u0111ang ph\u1ea3n \u00e1nh, l\u00e0m vi\u1ec7c kh\u00e1c trong khi l\u1eafng nghe kh\u00e1ch h\u00e0ng n\u00f3i<\/li>\n<\/ul>\n<h4><span id=\"232_Tu_the_co_ban_khi_giao_tiep_voi_khach_hang\"><span id=\"232-tu-the-co-ban-khi-giao-tiep-voi-khach-hang\">2.3.2 T\u01b0 th\u1ebf c\u01a1 b\u1ea3n khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/span><\/h4>\n<ul>\n<li>Vai th\u1ea3 l\u1ecfng t\u1ef1 nhi\u00ean, \u0111\u1ee9ng th\u1eb3ng l\u01b0ng, hai c\u1ea7u vai t\u1ea1o th\u00e0nh \u0111\u01b0\u1eddng th\u1eb3ng<\/li>\n<li>Hai b\u00e0n ch\u00e2n song song m\u1edf r\u1ed9ng b\u1eb1ng vai<\/li>\n<li>Giao ti\u1ebfp b\u1eb1ng m\u1eaft v\u1edbi kh\u00e1ch h\u00e0ng, m\u1eaft nh\u00ecn th\u1eb3ng, c\u01a1 m\u1eb7t gi\u00e3n, th\u1ec3 hi\u1ec7n s\u1ef1 tho\u1ea3i m\u00e1i, t\u1ef1 tin nh\u1ea5t<\/li>\n<li>Kh\u00f4ng v\u00f2ng tay tr\u01b0\u1edbc ng\u1ef1c hay ch\u1eafp tay sau l\u01b0ng. N\u00ean 1 tay bu\u00f4ng th\u1ea3 l\u1ecfng song song v\u1edbi th\u00e2n, tay c\u00f2n l\u1ea1i n\u1eafm h\u1edd \u0111\u1ec3 tr\u01b0\u1edbc b\u1ee5ng ho\u1eb7c 2 tay n\u1eafm h\u1edd \u0111\u1ec3 tr\u01b0\u1edbc th\u1eaft l\u01b0ng<\/li>\n<li>Th\u00e2n ng\u01b0\u1eddi lu\u00f4n \u0111\u1ee9ng th\u1eb3ng, kh\u00f4ng nghi\u00eang ng\u1ea3, hai ch\u00e2n kh\u00f4ng \u0111\u1ee9ng kh\u00f4ng ch\u1ea1m v\u00e0o nhau ho\u1eb7c \u0111\u1ee9ng \u1edf t\u01b0 th\u1ebf ngh\u1ec9 tr\u00f9ng g\u1ed1i<\/li>\n<\/ul>\n<h2><span id=\"3_Am_hieu_nhu_cau\"><span id=\"3-am-hieu-nhu-cau\">3. Am hi\u1ec3u nhu c\u1ea7u<\/span><\/span><\/h2>\n<ul>\n<li>G\u1ee3i m\u1edf nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>C\u1ea7n quan s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u00e1t hi\u1ec7n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 hi\u1ec3u h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>V\u1edbi 2 d\u1ea1ng c\u00e2u h\u1ecfi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 h\u1ecfi :<br \/>\n<strong>\u2013 C\u00e2u h\u1ecfi m\u1edf :<\/strong><br \/>\nV\u00ed D\u1ee5 : Anh\/ ch\u1ecb th\u1ea5y m\u1eabu n\u00e0y th\u1ebf n\u00e0o? \u2013 Anh\/ ch\u1ecb th\u00edch ki\u1ec3u d\u00e1ng nh\u01b0 th\u1ebf n\u00e0o \u1ea1?<br \/>\n<strong>\u2013 C\u00e2u h\u1ecfi \u0111\u00f3ng :<\/strong>\u00a0Nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c cam k\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1edbi h\u1ea1n l\u1ea1i ph\u1ea1m vi tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 c\u00f3 ho\u1eb7c kh\u00f4ng,ch\u1ec9 l\u1ef1a ch\u1ecdn m\u1ed9t trong hai gi\u1ea3i ph\u00e1p m\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u01b0a ra<br \/>\nV\u00ed D\u1ee5 : Anh\/ ch\u1ecb l\u1ea5y m\u1eabu n\u00e0y nh\u00e9?<\/li>\n<\/ul>\n<h2><span id=\"4_Thuyet_phuc_khach_hang\"><span id=\"4-thuyet-phuc-khach-hang\">4. Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/span><\/span><\/h2>\n<h3><span id=\"41_Gioi_thieu_loi_ich_san_pham_mang_lai_cho_khach_hang\"><span id=\"41-gioi-thieu-loi-ich-san-pham-mang-lai-cho-khach-hang\"><strong>4.1 Gi\u1edbi thi\u1ec7u l\u1ee3i \u00edch s\u1ea3n ph\u1ea9m mang l\u1ea1i cho kh\u00e1ch h\u00e0ng<\/strong><\/span><\/span><\/h3>\n<ul>\n<li>Nh\u00e2n vi\u00ean cung c\u1ea5p c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m,t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 c\u00f4ng ngh\u1ec7( n\u1ebfu c\u00f3 )<\/li>\n<li>Nh\u1eefng l\u1ee3i \u00edch \u01b0u th\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m khi kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng<\/li>\n<\/ul>\n<h3><span id=\"42_Gioi_thieu_cac_tinh_nang_noi_troi_de_lam_noi_bat_1_san_pham_va_lam_mo_di_1_san_pham_khac\"><span id=\"42-gioi-thieu-cac-tinh-nang-noi-troi-de-lam-noi-bat-1-san-pham-va-lam-mo-di-1-san-pham-khac\">4.2 Gi\u1edbi thi\u1ec7u c\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i \u0111\u1ec3 l\u00e0m n\u1ed5i b\u1eadt 1 s\u1ea3n ph\u1ea9m v\u00e0 l\u00e0m m\u1edd \u0111i 1 s\u1ea3n ph\u1ea9m kh\u00e1c<\/span><\/span><\/h3>\n<ul>\n<li>L\u1ef1a ch\u1ecdn ra nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m \u0111\u1eb7c tr\u01b0ng nh\u1ea5t gi\u1edbi thi\u1ec7u v\u00ec th\u1eddi gian ch\u00fang ta n\u00f3i kh\u00f4ng \u0111\u1ee7 v\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng \u0111\u1ee7 th\u1eddi gian \u0111\u1ec3 nghe n\u00f3i h\u1ebft<\/li>\n<li>L\u00e0m cho 1 c\u00e1i n\u1ed5i l\u00ean, 1 c\u00e1i kh\u00e1c ch\u00ecm xu\u1ed1ng \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh<br \/>\nV\u00ed D\u1ee5 : C\u00f9ng \u0111\u01b0a ra 2 \u0111\u00f4i gi\u00e0y, trong \u0111\u00f3 1 \u0111\u00f4i s\u1ebd c\u00f3 c\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i r\u00f5 r\u00e0ng h\u01a1n so v\u1edbi \u0111\u00f4i c\u00f2n l\u1ea1i v\u1ec1 ch\u1ea5t li\u1ec7u, s\u1ef1 \u00eam \u00e1i khi di chuy\u1ec3n, tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c ch\u1ea5n th\u01b0\u01a1ng cho c\u1ed5 ch\u00e2n hay \u0111au g\u00f3t b\u00e0n ch\u00e2n\u2026.<\/li>\n<\/ul>\n<h2><span id=\"5_Ho_tro_khach_hang_thu_san_pham\"><span id=\"5-ho-tro-khach-hang-thu-san-pham\">5. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u1eed s\u1ea3n ph\u1ea9m<\/span><\/span><\/h2>\n<ul>\n<li>\u0110\u1ec1 ngh\u1ecb kh\u00e1ch h\u00e0ng th\u1eed size( k\u00edch c\u1ee1) c\u00e1c lo\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch th\u1eed( n\u1ebfu c\u1ea7n)<\/li>\n<li>Gi\u1edbi thi\u1ec7u m\u1eabu m\u00e3 v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u1ebfn khu v\u1ef1c th\u1eed \u0111\u1ed3<\/li>\n<li>Mang gi\u00fap kh\u00e1ch h\u00e0ng s\u1ea3n ph\u1ea9m v\u00e0 ki\u1ec3m tra ph\u00f2ng th\u1eed \u0111\u1ed3 tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng v\u00e0o<\/li>\n<li>\u0110\u1ee3i kh\u00e1ch h\u00e0ng \u1edf b\u00ean ngo\u00e0i ph\u00f2ng th\u1eed v\u00e0 nhanh ch\u00f3ng \u0111\u1ed5i s\u1ea3n ph\u1ea9m kh\u00e1c n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u<\/li>\n<li>C\u1ea7m m\u00f3c t\u01b0\u01a1ng \u1ee9ng v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u1ec3 tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p th\u1ea5t tho\u00e1t h\u00e0ng h\u00f3a<\/li>\n<\/ul>\n<h2><span id=\"6_Mo_rong_toi_da_co_hoi_ban_hang\"><span id=\"6-mo-rong-toi-da-co-hoi-ban-hang\">6. M\u1edf r\u1ed9ng t\u1ed1i \u0111a c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng<\/span><\/span><\/h2>\n<h3><span id=\"61_Gioi_thieu_them_nhieu_san_pham_nhieu_lua_chon_dua_tren_nhu_cau_da_co_cua_khach_hang\"><span id=\"61-gioi-thieu-them-nhieu-san-pham-nhieu-lua-chon-dua-tren-nhu-cau-da-co-cua-khach-hang\">6.1 Gi\u1edbi thi\u1ec7u th\u00eam nhi\u1ec1u s\u1ea3n ph\u1ea9m, nhi\u1ec1u l\u1ef1a ch\u1ecdn d\u1ef1a tr\u00ean nhu c\u1ea7u \u0111\u00e3 c\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m li\u00ean quan ( VD : gi\u00e0y- t\u1ea5t, qu\u1ea7n \u00e1o- d\u00e2y l\u01b0ng, v\u00ed, t\u00fai\u2026)<\/li>\n<li>Gi\u1edbi thi\u1ec7u h\u00e0ng m\u1edbi v\u1ec1<\/li>\n<li>Gi\u1edbi thi\u1ec7u th\u00eam c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i \u0111ang c\u00f3<\/li>\n<li>G\u1ee3i \u00fd th\u00eam ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m nh\u01b0 xi gi\u00e0y, d\u01b0\u1ee1ng gi\u00e0y hay x\u1ecbt kh\u1eed m\u00f9i<\/li>\n<\/ul>\n<h3><span id=\"62_Gioi_thieu_san_pham_thuoc_dong_cao_cap_mang_lai_them_1_so_tinh_nang_va_phu_hop_voi_khach_hang\"><span id=\"62-gioi-thieu-san-pham-thuoc-dong-cao-cap-mang-lai-them-1-so-tinh-nang-va-phu-hop-voi-khach-hang\">6.2 Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m thu\u1ed9c d\u00f2ng cao c\u1ea5p mang l\u1ea1i th\u00eam 1 s\u1ed1 t\u00ednh n\u0103ng v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m thay th\u1ebf l\u00e0 d\u00f2ng cao c\u1ea5p<\/li>\n<li>Gi\u1edbi thi\u1ec7u r\u00f5 t\u00ednh n\u0103ng, l\u1ee3i \u00edch<\/li>\n<li>S\u1eed d\u1ee5ng t\u00e2m l\u00fd t\u0103ng l\u00ean kh\u00f4ng bao nhi\u00eau ti\u1ec1n m\u00e0 \u0111\u01b0\u1ee3c nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n<br \/>\nVD : V\u1edbi m\u1ee9c gi\u00e1 cao h\u01a1n 20% nh\u01b0ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 cho m\u00ecnh 1 s\u1ea3n ph\u1ea9m \u01b0u vi\u1ec7t h\u01a1n \u2026..<\/li>\n<\/ul>\n<h3><span id=\"63_Gioi_thieu_san_pham_thay_the_cho_khach_hang_khi_san_pham_ban_dau_khach_lua_chon_da_het_hang\"><span id=\"63-gioi-thieu-san-pham-thay-the-cho-khach-hang-khi-san-pham-ban-dau-khach-lua-chon-da-het-hang\">6.3 Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m thay th\u1ebf cho kh\u00e1ch h\u00e0ng khi s\u1ea3n ph\u1ea9m ban \u0111\u1ea7u kh\u00e1ch l\u1ef1a ch\u1ecdn \u0111\u00e3 h\u1ebft h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>T\u00ecm 1 s\u1ea3n ph\u1ea9m c\u00f3 ki\u1ec3u d\u00e1ng, t\u00ednh n\u0103ng, l\u1ee3i \u00edch g\u1ea7n gi\u1ed1ng v\u1edbi s\u1ea3n ph\u1ea9m kh\u00e1ch ch\u1ecdn ban \u0111\u1ea7u<\/li>\n<li>Gi\u1edbi thi\u1ec7u h\u01a1n 2 s\u1ea3n ph\u1ea9m \u0111\u1ec3 kh\u00e1ch c\u00f3 th\u00eam l\u1ef1a ch\u1ecdn<\/li>\n<li>Lu\u00f4n lu\u00f4n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u00ecnh bi\u1ebft ch\u1eafc c\u00f2n \u0111\u1ee7 size, \u0111\u1ee7 m\u00e0u \u0111\u1ea7u ti\u00ean<\/li>\n<\/ul>\n<h2><span id=\"7_Ket_thuc_ban_hang\"><span id=\"7-ket-thuc-ban-hang\">7. K\u1ebft th\u00fac b\u00e1n h\u00e0ng<\/span><\/span><\/h2>\n<ul>\n<li>M\u1ee5c ti\u00eau ch\u00ednh: Th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng mua h\u00e0ng<\/li>\n<\/ul>\n<h3><span id=\"71_Truoc_khi_ket_thuc_ban_hang\"><span id=\"71-truoc-khi-ket-thuc-ban-hang\">7.1 Tr\u01b0\u1edbc khi k\u1ebft th\u00fac b\u00e1n h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>Anh\/ ch\u1ecb th\u1ea5y \u0111\u00f4i gi\u00e0y n\u00e0y th\u1ebf n\u00e0o, c\u00f3 tho\u1ea3i m\u00e1i kh\u00f4ng \u1ea1<\/li>\n<li>Anh\/ ch\u1ecb mu\u1ed1n th\u1eed th\u00eam v\u00e0i s\u1ea3n ph\u1ea9m kh\u00e1c kh\u00f4ng \u1ea1, em s\u1ebd ch\u1ecdn gi\u00fap anh\/ ch\u1ecb<\/li>\n<\/ul>\n<h3><span id=\"72_Ket_thuc_ban_hang_bang_cau_hoi_khong_phai_bang_cau_khang_dinh\"><span id=\"72-ket-thuc-ban-hang-bang-cau-hoi-khong-phai-bang-cau-khang-dinh\">7.2 K\u1ebft th\u00fac b\u00e1n h\u00e0ng b\u1eb1ng c\u00e2u h\u1ecfi, kh\u00f4ng ph\u1ea3i b\u1eb1ng c\u00e2u kh\u1eb3ng \u0111\u1ecbnh<\/span><\/span><\/h3>\n<ul>\n<li>Em g\u00f3i h\u00e0ng cho anh\/ ch\u1ecb nh\u00e9?<\/li>\n<li>Em mang s\u1ea3n ph\u1ea9m n\u00e0y v\u00e0o qu\u1ea7y thanh to\u00e1n gi\u00fap anh\/ ch\u1ecb nh\u00e9?<\/li>\n<li>Anh\/ ch\u1ecb mu\u1ed1n thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t hay th\u1ebb \u1ea1?<\/li>\n<\/ul>\n<h3><span id=\"73_Dua_khach_hang_den_quay_thanh_toan_cam_on_va_moi_khach_quay_lai_lan_sau\"><span id=\"73-dua-khach-hang-den-quay-thanh-toan-cam-on-va-moi-khach-quay-lai-lan-sau\">7.3 \u0110\u01b0a kh\u00e1ch h\u00e0ng \u0111\u1ebfn qu\u1ea7y thanh to\u00e1n, c\u1ea3m \u01a1n v\u00e0 m\u1eddi kh\u00e1ch quay l\u1ea1i l\u1ea7n sau<\/span><\/span><\/h3>\n<ul>\n<li>C\u1ea3m \u01a1n anh\/ch\u1ecb nhi\u1ec1u, r\u1ea5t vui \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 anh\/ch\u1ecb, m\u1eddi anh ch\u1ecb quay l\u1ea1i l\u1ea7n sau.<\/li>\n<li>Ch\u00fac anh\/ch\u1ecb c\u00f3 bu\u1ed5i mua s\u1eafm vui v\u1ebb !<\/li>\n<\/ul>\n<h3><span id=\"74_Xu_ly_cac_tinh_huong_khi_khach_hang_tu_choi\"><span id=\"74-xu-ly-cac-tinh-huong-khi-khach-hang-tu-choi\">7.4 X\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i<\/span><\/span><\/h3>\n<ul>\n<li>L\u00e0m r\u00f5 s\u1ef1 t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e2u h\u1ecfi : Anh\/ ch\u1ecb th\u1ea5y ki\u1ec3u d\u00e1ng, ch\u1ea5t li\u1ec7u c\u1ee7a n\u00f3 nh\u01b0 th\u1ebf n\u00e0o \u1ea1? S\u1ea3n ph\u1ea9m c\u00f3 \u0111i\u1ec1u g\u00ec khi\u1ebfn anh\/ch\u1ecb ch\u01b0a \u0111\u01b0\u1ee3c h\u00e0i l\u00f2ng \u1ea1?<\/li>\n<\/ul>\n<h3><span id=\"75_Tim_giai_phap\"><span id=\"75-tim-giai-phap\">7.5 T\u00ecm gi\u1ea3i ph\u00e1p<\/span><\/span><\/h3>\n<ul>\n<li>V\u00ed D\u1ee5 :<br \/>\n\u2013 KH : Anh th\u1ea5y \u0111\u00f4i n\u00e0y c\u0169ng \u0111\u01b0\u1ee3c nh\u01b0ng m\u00e0u s\u1eafc h\u01a1i kh\u00f3 ph\u1ed1i \u0111\u1ed3..<br \/>\n\u2013 NVBH : D\u1ea1,b\u00ean em c\u00f2n nhi\u1ec1u m\u00e0u l\u1eafm \u1ea1, anh\/ch\u1ecb th\u1ea5y m\u00e0u\u2026 n\u00e0y sao \u1ea1\u2026\/Anh\/ch\u1ecb th\u00edch m\u00e0u s\u1eafc nh\u01b0 n\u00e0o \u1ea1?<br \/>\n\u2013 KH : \u0110\u00f4i n\u00e0y \u0111\u1eaft qu\u00e1\u2026<br \/>\n\u2013 NVBH : Anh\/ ch\u1ecb th\u00edch ki\u1ec3u d\u00e1ng v\u00e0 ch\u1ea5t li\u1ec7u nh\u01b0 n\u00e0y \u1ea1? \u0110\u1ec3 em gi\u1edbi thi\u1ec7u cho anh\/ ch\u1ecb s\u1ea3n ph\u1ea9m kh\u00e1c t\u01b0\u01a1ng t\u1ef1 nh\u00e9<\/li>\n<\/ul>\n<h3><span id=\"76_Luu_y\"><span id=\"76-luu-y\"><strong>7.6 L\u01b0u \u00fd :<\/strong><\/span><\/span><\/h3>\n<ul>\n<li>Nh\u00e2n vi\u00ean lu\u00f4n lu\u00f4n ti\u1ebfp nh\u1eadn \u00fd ki\u1ebfn c\u0169ng nh\u01b0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i v\u00e0 vui v\u1ebb nh\u1ea5t. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ecf th\u00e1i \u0111\u1ed9 kh\u00f3 ch\u1ecbu v\u1edbi nh\u1eefng \u0111i\u1ec1u kh\u00e1ch h\u00e0ng n\u00f3i.<\/li>\n<li>D\u00f9 kh\u00e1ch h\u00e0ng kh\u00f4ng l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m sau t\u1ea5t c\u1ea3 nh\u1eefng n\u1ed7 l\u1ef1c b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh c\u0169ng ph\u1ea3i lu\u00f4n t\u01b0\u01a1i t\u1eaf, m\u1ec9m c\u01b0\u1eddi v\u00e0 h\u1eb9n kh\u00e1ch l\u1ea7n sau v\u1edbi mong mu\u1ed1n kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n.<\/li>\n<\/ul>\n<h2><span id=\"8_An_tuong_sau_cuoi\"><span id=\"8-an-tuong-sau-cuoi\">8. \u1ea4n t\u01b0\u1ee3ng sau cu\u1ed1i<\/span><\/span><\/h2>\n<h3><span id=\"81_An_tuong_doi_voi_nhan_vien_thu_ngan\"><span id=\"81-an-tuong-doi-voi-nhan-vien-thu-ngan\">8.1 \u1ea4n t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean thu ng\u00e2n<\/span><\/span><\/h3>\n<p>Sau khi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u01b0a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 s\u1ea3n ph\u1ea9m \u0111\u1ebfn khu v\u1ef1c thanh to\u00e1n, nh\u00e2n vi\u00ean thu ng\u00e2n nh\u1eadn s\u1ea3n ph\u1ea9m v\u00e0 l\u00e0m c\u00e1c thao t\u00e1c thanh to\u00e1n cho kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t, tr\u00e1nh \u0111\u1ec3 kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i.<\/p>\n<ul>\n<li>Nh\u00e2n vi\u00ean thu ng\u00e2n ni\u1ec1m n\u1edf t\u01b0\u01a1i c\u01b0\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng : \u0110\u1ec3 em thanh to\u00e1n gi\u00fap anh\/ ch\u1ecb nh\u00e9\u2026 Th\u1eadt vui khi anh\/ch\u1ecb \u0111\u00e3 ch\u1ecdn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m \u01b0ng \u00fd cho m\u00ecnh\u2026.<\/li>\n<li>\u0110\u1ed3ng th\u1eddi, khi c\u00f3 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, nh\u00e2n vi\u00ean ph\u1ea3i gi\u1edbi thi\u1ec7u v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c nh\u01b0 chi\u1ebft kh\u1ea5u cho kh\u00e1ch h\u00e0ng, t\u1eb7ng voucher cho kh\u00e1ch h\u00e0ng, l\u1ea5y th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft\u2026.<\/li>\n<li>Khi thanh to\u00e1n \u0111\u1eb7c bi\u1ec7t l\u00e0 chi\u1ebft kh\u1ea5u % tr\u1ef1c ti\u1ebfp tr\u00ean s\u1ea3n ph\u1ea9m khi kh\u00e1ch ra thanh to\u00e1n m\u00e0 kh\u00f4ng c\u00f3 gi\u00e1 gi\u1ea3m tr\u00ean gi\u00e1 ni\u00eam y\u1ebft, ph\u1ea3i n\u00f3i r\u00f5 v\u1edbi kh\u00e1ch h\u00e0ng s\u1ea3n ph\u1ea9m \u0111ang \u0111\u01b0\u1ee3c chi\u1ebft kh\u1ea5u nh\u01b0 th\u1ebf n\u00e0o, gi\u00e1 ch\u01b0a chi\u1ebft kh\u1ea5u l\u00e0 bao nhi\u00eau, sau khi chi\u1ebft kh\u1ea5ul\u00e0 bao nhi\u00eau \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u1eafm r\u00f5 v\u00e0 \u0111\u1ed3ng \u00fd thanh to\u00e1n. Tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p th\u1eafc m\u1eafc ch\u01b0a hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng quay l\u1ea1i khi\u1ebfu n\u1ea1i.<\/li>\n<\/ul>\n<h3><span id=\"82_An_tuong_doi_voi_nhan_vien_ban_hang\"><span id=\"82-an-tuong-doi-voi-nhan-vien-ban-hang\">8.2 \u1ea4n t\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/span><\/span><\/h3>\n<ul>\n<li>Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng h\u01b0\u1edbng d\u1eabn kh\u00e1ch \u0111\u1ebfn qu\u1ea7y thu ng\u00e2n, g\u1eadp \u0111\u1ed3 v\u00e0 cho \u0111\u1ed3 v\u00e0o t\u00fai r\u1ed3i \u0111\u1ee9ng b\u00ean c\u1ea1nh, ch\u1edd nh\u00e2n vi\u00ean thu ng\u00e2n thu ti\u1ec1n v\u00e0 giao ti\u1ebfp xong v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec \u0111\u01b0a \u0111\u1ed3 cho kh\u00e1ch h\u00e0ng b\u1eb1ng 2 tay, c\u01b0\u1eddi v\u00e0 n\u00f3i : Em g\u1eedi anh\/ ch\u1ecb , \u0110\u1ed3 c\u1ee7a anh\/ch\u1ecb \u0111\u00e2y \u1ea1\u2026<\/li>\n<li>Nhanh nh\u1eb9n \u0111i theo kh\u00e1ch h\u00e0ng ra ngo\u00e0i v\u00e0 m\u1edf c\u1eeda cho kh\u00e1ch ra v\u1ec1, ch\u00e0o kh\u00e1ch h\u00e0ng : \u201c Th\u1eddi trang h\u00e0ng hi\u1ec7u xin c\u1ea3m \u01a1n\/ C\u1ea3m \u01a1n anh\/ch\u1ecb\/, Ch\u00fac anh ch\u1ecb c\u00f3 bu\u1ed5i mua s\u1eafm vui v\u1ebb, Ch\u00fac anh\/ch\u1ecb c\u00f3 ng\u00e0y ngh\u0129 l\u1ec5 vui v\u1ebb( n\u1ebfu v\u00e0o c\u00e1c d\u1ecbp ngh\u1ec9 l\u1ec5)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 quy tr\u00ecnh b\u00e1n h\u00e0ng d\u00e0nh cho c\u00e1c c\u1ee7a h\u00e0ng Offline khi m\u1edf m\u1edbi c\u0169ng nh\u01b0 v\u1eadn h\u00e0nh. Khi l\u00e0m theo quy tr\u00ecnh n\u00e0y c\u00e1c b\u1ea1n s\u1ebd c\u00f3 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean m\u1eabu m\u1ef1c, \u0111\u1ed3ng th\u1eddi cho kh\u00e1ch h\u00e0ng th\u1ea5y t\u00e1c phong c\u0169ng nh\u01b0 quy tr\u00ecnh l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p c\u1ee7a c\u1eeda h\u00e0ng&#8230;<\/p>\n","protected":false},"author":1,"featured_media":184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-doanh-online"],"_links":{"self":[{"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/posts\/183"}],"collection":[{"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/comments?post=183"}],"version-history":[{"count":1,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/posts\/183\/revisions"}],"predecessor-version":[{"id":185,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/posts\/183\/revisions\/185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/media\/184"}],"wp:attachment":[{"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/media?parent=183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/categories?post=183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/khogiaodienmau.net\/blog01\/wp-json\/wp\/v2\/tags?post=183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}